Terms & Conditions

Rhons Services – Terms & Conditions
Last updated: June 2025

1. Definitions
1.1 “Agreement” means these Terms & Conditions together with any Service Order.
1.2 “Client” means the party purchasing Services from Rhons.
1.3 “Services” means cleaning, maintenance, pest control, washroom management, PPM, retrofit upgrades, decorating, waste management, or any other services agreed in writing.
1.4 “TUPE” means the Transfer of Undertakings (Protection of Employment) Regulations 2006 (as amended).

2. Scope of Services
2.1 Rhons will provide Services at the premises and frequency described in the Service Order.
2.2 Any variations must be agreed in writing.

3. Fees & Payment
3.1 The Client shall pay Rhons the fees set out in the Service Order.
3.2 Invoices are payable in full within 7 days of the invoice date.
3.3 Late payments incur interest at 4% per annum above the Bank of England base rate, accruing daily.

4. Term & Cancellation
4.1 This Agreement commences on the date the first Service Order is accepted and continues until terminated.
4.2 Either party may terminate by providing at least 90 days’ written notice.
4.3 Termination does not relieve the Client from paying for Services already performed or ordered.

5. No-Solicitation
5.1 During the Term and for 12 months after termination, the Client shall not, directly or indirectly, solicit or employ any employee or contractor of Rhons who has provided Services under this Agreement, without Rhons’s prior written consent.
5.2 Breach of this clause incurs a recruitment fee equal to 25% of the annual salary of the individual concerned.

6. TUPE
6.1 Where any transfer of Services attracts TUPE, the parties will cooperate fully to ensure compliance, including timely exchange of employee liability information and consultation with affected employees and their representatives.
6.2 The Client shall indemnify Rhons against any losses arising from the Client’s failure to comply with TUPE obligations.

7. Health & Safety
7.1 Rhons will comply with all applicable health and safety legislation and industry standards and supply Risk Assessments and Method Statements (RAMS) upon request.
7.2 The Client shall ensure safe access to the premises and provide Rhons all necessary site-specific health and safety information (e.g., Permit to Work, asbestos registers).
7.3 Each party shall report any accident, incident, or dangerous occurrence involving personnel under this Agreement within 24 hours.

8. Insurance
8.1 Rhons maintains employer’s liability insurance of at least £10 million and public liability insurance of at least £5 million.
8.2 Certificates are available upon request.

9. Confidentiality
9.1 Each party shall keep confidential all information received from the other, using it only for the purposes of this Agreement.
9.2 This clause survives termination.

10. Liability
10.1 Rhons’s total liability for breach of contract or negligence shall not exceed the total fees paid in the 12 months preceding the claim.
10.2 Neither party excludes liability for death or personal injury caused by its negligence or for fraud.

11. Force Majeure
11.1 Neither party is liable for delays or failures caused by events beyond its reasonable control (e.g., strikes, natural disasters, utility failures).
11.2 The affected party shall notify the other promptly and use reasonable endeavors to resume performance.

12. Governing Law & Jurisdiction
12.1 This Agreement is governed by English law.
12.2 The courts of England and Wales have exclusive jurisdiction to resolve disputes.